General Questions



1. How can I register for PaulPay Wallet?
2. How do I secure my PaulPay Wallet account?

3. Is it secure to use PaulPay Wallet?
What if I my mobile phone get lost/stolen?
How do I add money to my PaulPay Wallet?
Is there a limit on the amount of funds I can add in my PaulPay Wallet?
How can I check my PaulPay Wallet 'Balance'?
Is there any validity of the account?
What is PaulPay Wallet?
When should I complete my KYC?
Why Should I use PaulPay Wallet?
How can I contact PaulPay Wallet?
If a transaction done through my PaulPay Wallet is not successful, is my money refunded?
How do I sign up for my PaulPay Wallet account?
What all you ask me when I sign up?
Do you verify my mobile number?
How do I change my address and personal details?
How do I change my password?
How do I view my Transaction History?
Can I recharge any mobile, DTH, Datacard etc.?
Can I pay bills through PaulPay Wallet?
How will I get to know whether my recharge or bill payment transaction has been successful?
My recharge was successful but I have not yet received my recharge. Now what?
12. How do I redeem my reward points?

SIGN UP
1. How do I sign up?
2. What information do I require to sign up?
3. Where is my mobile verification code?
4. Can I get a new mobile verification code?
5. Do I need to sign up to download the Paulpay Wallet Android Application?

MY ACCOUNT
1. How do I change my Paulpay Wallet profile information?
3. How do I view my previous Wallet statements?
4. Does Paulpay Wallet have an expiration date?
5. Why is it a good idea to keep my money in my Paulpay Wallet?

LOADING, SENDING AND WITHDRAWING MONEY
1. How do I load money to my Paulpay Wallet?
2. How do I send money?
3. How do I withdraw money?
4. Can I cancel send money transaction incase beneficiary is not registered with Paulpay Wallet?
5. Can I send money to a person who is not an Paulpay Wallet holder?
6. How do I know when money has been received by the beneficiary?

RECHARGE & PAY BILLS
1. Can I recharge any mobile, DTH etc?
2. Can I pay any postpaid mobile bills through Paulpay Wallet?
3. How do I know what I will get by paying a particular recharge amount?
4. How will I get to know whether my recharge or bill payment transaction has been successful?
5. My recharge was successful, but I have not yet received my recharge.
6. When I was doing the recharge on mobile app, I got a response that my recharge was unsuccessful. What does this mean?
7. I have switched my operator through MNP. How can I now get a recharge done?

PAYMENT
1. I do not have a credit card. How can I make a payment on Paulpay Wallet?
2. How do I pay for my recharge on Paulpay Wallet?
3. What is an MPIN (Mobile Personal Identification Number)?
4. What is an OTP (One Time Password)?

REFUND
1. How do I initiate a refund?
2. How long does it take to get a refund?
3. I entered a wrong number. How can I get my money back?

SECURITY
1. Is Paulpay Wallet safe and secure?
2. Will I be informed when my Paulpay Wallet gets credited or debited?
3. What if I lose my mobile phone?
4. What if my registered email ID is hacked?
5. Who is liable for any misuse of my Paulpay Wallet if i lose my Password?