General Questions



1. What is Paulpay?
2. What are the benefits of Paulpay Wallet?

3. How safe & secure is Paulpay Wallet?
4. How do I sign up for an Paulpay Wallet?
5. If my transaction done through Paulpay Wallet is not successful, is my money refunded?
6. How can I contact Paulpay Wallet?
7. Why should I open a Wallet when I can use my debit card or credit card?
8. Can I transfer funds to a phone number outside the country?
9. How do I load my wallet?
10. I forgot my Paulpay Wallet password. Now what?
11. I forgot my Paulpay Wallet MPIN. What should I do?
12. How do I redeem my reward points?

SIGN UP
1. How do I sign up?
2. What information do I require to sign up?
3. Where is my mobile verification code?
4. Can I get a new mobile verification code?
5. Do I need to sign up to download the Paulpay Wallet Android Application?

MY ACCOUNT
1. How do I change my Paulpay Wallet profile information?
3. How do I view my previous Wallet statements?
4. Does Paulpay Wallet have an expiration date?
5. Why is it a good idea to keep my money in my Paulpay Wallet?

LOADING, SENDING AND WITHDRAWING MONEY
1. How do I load money to my Paulpay Wallet?
2. How do I send money?
3. How do I withdraw money?
4. Can I cancel send money transaction incase beneficiary is not registered with Paulpay Wallet?
5. Can I send money to a person who is not an Paulpay Wallet holder?
6. How do I know when money has been received by the beneficiary?

RECHARGE & PAY BILLS
1. Can I recharge any mobile, DTH etc?
2. Can I pay any postpaid mobile bills through Paulpay Wallet?
3. How do I know what I will get by paying a particular recharge amount?
4. How will I get to know whether my recharge or bill payment transaction has been successful?
5. My recharge was successful, but I have not yet received my recharge.
6. When I was doing the recharge on mobile app, I got a response that my recharge was unsuccessful. What does this mean?
7. I have switched my operator through MNP. How can I now get a recharge done?

PAYMENT
1. I do not have a credit card. How can I make a payment on Paulpay Wallet?
2. How do I pay for my recharge on Paulpay Wallet?
3. What is an MPIN (Mobile Personal Identification Number)?
4. What is an OTP (One Time Password)?

REFUND
1. How do I initiate a refund?
2. How long does it take to get a refund?
3. I entered a wrong number. How can I get my money back?

SECURITY
1. Is Paulpay Wallet safe and secure?
2. Will I be informed when my Paulpay Wallet gets credited or debited?
3. What if I lose my mobile phone?
4. What if my registered email ID is hacked?
5. Who is liable for any misuse of my Paulpay Wallet if i lose my Password?